1. Payment and Merchant of Record
Mizen Pulse is a software service offered as a monthly subscription. Payments are collected by Paddle.com Market Limited; Paddle is the Merchant of Record for these sales and handles billing and refunds.
2. 14-Day Right of Withdrawal
Consumers in Turkey have the right to request a full refund within 14 days of the transaction date without giving a reason. This right is secured under the refund policy of Paddle as Merchant of Record, and having used the service during this period does not void it.
Under Paddle's policy, where local consumer law or the provider's policy grants broader rights, the highest level of protection always applies. The terms below therefore do not limit your statutory rights.
3. After 14 Days
After 14 days, no refund is issued for the period already paid. When you cancel your subscription:
- Your access continues until the end of the period you paid for,
- The subscription does not renew at the end of that period,
- No charge is made for subsequent periods.
4. Exceptional Refunds
Even after the 14-day window has passed, we issue refunds in the following cases:
- Service not delivered: If we substantially failed to provide the scanning and reporting service during a billing period, we issue a pro-rata refund for that period.
- Unintended renewal: If you were charged despite believing you had cancelled, and you did not use the service during that period, we issue a refund.
- Duplicate charge: If a technical error resulted in multiple charges for the same period, the excess is refunded.
5. How to Request
Write to pulse@mizendigital.com from your account's email address. We respond to requests within 2 business days. Approved refunds are processed by Paddle and typically reach your account within 5–10 business days, depending on the payment method.
You may also submit your request directly to Paddle at paddle.net. As Merchant of Record, Paddle can resolve statutory withdrawal requests independently of us.
6. Cancelling Your Subscription
You do not need to contact us to cancel. You can cancel with a single click in the app under Settings → Subscription. Cancellation takes effect on the next renewal date.
7. Data Retention
After a subscription ends, your account and competitor data are retained for 30 days — if you return within that window, everything is still in place. After 30 days the data is permanently deleted. If you would like it deleted sooner, just let us know.
8. Contact
For refund and subscription questions: pulse@mizendigital.com · Konak, İzmir, Türkiye.